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Frequently Asked Questions

Bagasse

Bagasse is made from natural non-wood fibres, deriving from fast growing plants such as sugarcane.

Products include:

Plates, Platters, Bowls & Trays

Hinged Food Boxes

Rectangular Food Containers

Portion Pots

Cutlery

Bamboo is one of the world’s fastest growing woody plants, growing as quickly as 2 feet per day. It can be harvested much faster and more frequently compared to hardwood trees. Making bamboo fibre a highly sustainable substitute for wood-based paper.

Our Bamboo fibre products are certified by FSC® (Forest Stewardship Council C113967)

Products include:

Bamboo Fibre Double Wall Cups

Paper is a versatile material and especially appealing when it comes from sustainable FSC® (Forest Stewardship Council® C113967) certified sources. We now have a wide range of paper products in white or kraft coloured FSC® paper.

Products include:

Paper Hot Drink Cups

Paper Food Containers

Kraft Paper Food Trays

Naturals Heavyweight Plates

Paper Portion Pots

Paper Cutlery

EcoTensil® EcoTaster Spoons Paper Straws

Produced in India, Palm Leaf plates and platters are made from discarded leaves from the Adaka nut palm. The leaves are collected, cleaned and then mechanically pressed in

a mould at 120°C; no additional treatments are required. Each individual item has its own unique pattern and structure.

 

Products include:

Plates, Platters & Bowls

Manufactured by NatureWorks LLC, Ingeo PLA (Polylactic Acid) is a biopolymer derived entirely from plant resources. The polymer is made from simple plant starch from abundant feedstocks such as corn. The end result is a PLA product which performs comparatively to those made from traditional petrochemical based plastics.

 

Products include:

Cold Drink Cups & Lids

Combination Pots

Deli / Salad Containers & Lids

Portion Pots & Lids

Celebration are FSC® (Forest Stewardship Council® C113967) certified and we ensure our wooden products are sourced from sustainable sources.

Products include:

Wooden Cutlery (including wrapped options)

Drinks Stirrers

Skewers

PET / rPET / APET

Polyethylene Terephthalate or PET is the most commonly used plastic. Much of our plastic packaging for cold foods is made from PET. It is strong, lightweight and shatterproof.

PET is easily recycled and can be made with recycled content (rPET).

 

Polypropylene is the second most commonly used plastic. It is highly versatile with a wide temperature tolerence, making it suitable for microwave heating or freezing foods.

PP is easily recycled.

Packaging made from PP can often be reused; for example Versa2Go® food containers and our reusable portion containers with hinged lids can be reused many times over.

Our Clearview Mealmaster microwavable containers (bases only) are made from a mix of polypropylene with added minerals. This results in

20 to 50% less plastic, which helps reduce landfill waste.

Unfortunately PS (polystyrene) is not commonly recycled in the UK, although some councils accept it at household waste recycling centres.

Paper packaging is often coated with a thin film of polyethylene or polypropylene, providing a moisture and grease resistant barrier.

Packaging made from this material is suitable for hot or cold foods.

PE lined paper is suitable for hot foods up to 80°C. PP lined paper withstands higher temperatures up to 120°C, making it suitable for microwave reheating.

How can I identify how to dispose of a piece of packaging?

In the UK most packaging will be embossed, printed or labelled with symbols to indicate its material and even further instructions on disposable.

Recycling is the process of converting waste into new materials and objects, ensuring useful resources aren’t totally wasted after a single use. Recyclable packaging materials include paper, cardboard, glass, metal and some types of plastics.

Glass is infinitely recyclable, and can be repurposed again and again and again. Plastic, however, can require complex sorting, processing and melting processes.  

Local authorities collect recyclable packaging and send it to centres to be sorted and repurposed. Some materials are more recyclable, and therefore sustainable than others, making recycling a complex method of reducing waste.

Council waste collections vary throughout the UK. You can check //www.gov.uk/rubbish-collection-day or https://www.recyclenow.com/recycling-locator for further information about waste collections for your local area.

Home composting is a controlled, aerobic process that converts organic materials into nutrient-rich soil amendment or mulch through natural decomposition. It helps reduce food and garden waste, improves soil structure, and lowers the need for synthetic fertilizers.

Many EnviroWare® bagasse products including food boxes, tray, plates and bowls are certified by OK compost HOME.

Compostable food packaging, in combination with clear labelling and available disposal bins, can be collected with food waste and treated in an industrial compost or anaerobic digestion (AD) facility.  There are various composting facilities and collection scheme spread across the UK. For assistance in locating a service near you, please email us sales@celebration.co.uk

How do I place an order?

If you have received pricing and are ready to place your order, please email your order to sales@celebration.co.uk. Your order will be forwarded to the right colleague for processing and an Order Acknowledgement will be emailed back to you as soon as possible.

Unfortunately, we do not accept orders by telephone.

Please be aware that once we have processed your order, it cannot be changed. If you have any questions or concerns before placing your order, please feel free to reach out to us, and we will be happy to assist you.

If you need to add items to your order, you may need to submit a new order, which may incur an additional delivery charge if applicable.

Where do I find pricing?

We don’t currently display pricing online. For a general pricing enquiry, please fill in the form on our Contact Us page or email sales@celebration.co.uk

We quote pricing excluding VAT unless otherwise stated on your quotation.

We usually set up a trade account after the initial order has been paid for on a pro forma basis. The process of establishing your trade account includes a visit from your dedicated account manager and the completion of our New Account Request Form, which requires two trade references.

Yes, we can often offer discounts for large volume purchases or full pallet loads. Please email sales@celebraiton.co.uk  with your enquiry, and one of our team members will contact you to discuss further.

Do you supply samples

Our “Try before you buy” free samples service, can help you decide whether our products meet your requirements.  To order samples, go to our Samples page. Browse through the categories, and click on the “Request Sample Pack” button next to your selection.  Please fill in your address details so we can dispatch a sample pack to you.

Alternatively, you can request samples by emailing samples@celebration.co.uk, calling +44 (0) 1283 538259 or by speaking to your Celebration sales contact.

Sample packs are intended for testing purposes only – do not use for the consumption of food or drink.

What is you standard UK delivery?

Standard Delivery (3-4 working days) is included on orders over £400 net of VAT.

For orders totalling less than £400 net of VAT, a delivery surcharge will apply. The delivery cost varies based on the order’s size and weight.

Next working day delivery is available, at extra cost, on orders placed before 1pm. Subject to stock availability.

We aim to process orders received before 1pm on the same day. Delivery lead times depend on stock availability. Please contact our sales office at 01283 538259 for current product stock levels.

Yes we can deliver outside of the UK mainland (includes Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Channel Islands, Europe and rest of the world)

For delivery costs and lead times, please email our customer services team: sales@celebration.co.uk

I’ve received an incorrect product or missing a product from my delivery what can i do?

Please report any discrepancies with your order to us within 24 hours of delivery by emailing the details to sales@celebration.co.uk. A member of our customer service team will investigate the issue and aim to resolve it promptly.

Please report any quality issues to our customer service team by emailing sales@celebration.co.uk within one week of receiving your delivery. To help us address the issue quickly, please include the following in your email: your order number (from your order acknowledgment), the product code, a photo of the defect, and a description of the problem.

We aim to acknowledge your email within one working day and will provide a plan for further investigation, along with the steps we will take to resolve the issue.

Requesting a refund

If you would like to return product due to a change of mind, please arrange this with our customer service team by emailing sales@celebration.co.uk.

You must contact us within 7 days of receiving your goods to be eligible for a refund. Please note that a 15% restocking fee will apply to the refunded amount or credit received.

We recommend using our “Try Before You Buy” free samples service to avoid misordering. To request product samples, visit the Samples section or email sales@celebration.co.uk.

Returning products

Once you have requested a return, you must send the goods back to our warehouse at your own expense within 14 days of your return request. The items must arrive undamaged and in their original packaging.

Please remember that we cannot accept returns for goods that have not been authorized in advance.